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Returns and Exchange Policy

 


Refunds are only issued in the form of Store Credits

For initiating Returns/Exchange yourself, you can choose any of the below methods

Method 1: Please visit the Returns and Exchanges tab in the top menu of the website

To place a request, enter the order number you wish to return and the email id or phone number used to place the order. You can now follow the easy steps to initiate and submit your request.

Method 1: Login to your Athlizur account

Once logged in, go to the orders section in your account. You can then choose the order you wish to return/exchange and tap the Return and Exchange button in front of it.

 

If you are unable to file a return request after following both above steps due to any reason, please reach out to us at care@athlizur.com and our team will help resolve the issue within 48 hours. While contacting us, always remember to mention your order number, contact number and email id

Few important points to note: 

  1. Customers can return/replace their order within 7 days of the order delivery. Any requests raised outside this window will be automatically rejected.
  2. We only offer Returns and Replacements for Mens and Womens Cotton T-shirts, Hoodies, Leggings and Sports Bras.
  3. All returns must be in unused condition with all original tags and packaging intact. If the Tags are found to be detached/torn, the products returned will be considered as used and the return/exchange request will be rejected and the returned products will be shipped back to you.
  4. The product amount will be credited back to your Athlizur wallet in the form of Store Credits, once we have received the products and quality check is done.
  5. Products bought during Sitewide Sales / Clearance Sale / Flash Sale or using Store Credits can not be returned or replaced under any circumstances.
  6. We only offer exchange of products one time. You can not apply for an exchange or replacement of a product after it has already been exchanged
  7. Products bought using Athlizur Credits can not be exchanged or returned
  8. The product is picked up by our courier partners and in case of non serviceable pin codes the customer can send back the product and claim refund for shipping as discount vouchers or loyalty points as applicable.
  9. Shipment charges/COD Charges if charged separately over the product value are not a part of the refund and are deducted from the actual order value when initiating a refund.
  10. Refunds are only issued in the form of Athlizur Credits for future purchases or orders.
  11. If the products returned are found to be used/tampered/damaged on arrival at our warehouse, no refunds will be initiated. The decision of The Athlizur team will be final in such a situation. Also, the package will only be shipped after an extra processing fee of Rs. 100 per product which will have to be paid in advance.

    FAQs

    How do I initiate a return or exchange process?

    • For initiating Returns/Exchange yourself, you can choose any of the below methods

      Method 1: Please visit the Returns and Exchanges tab in the top menu of the website

      To place a request, enter the order number you wish to return and the email id or phone number used to place the order. You can now follow the easy steps to initiate and submit your request.

      Method 1: Login to your Athlizur account

      Once logged in, go to the orders section in your account. You can then choose the order you wish to return/exchange and tap the Return and Exchange button in front of it.

    How long does the refund/exchange process take?

    • The refund process normally takes around 12-15 days to complete from the date of reverse pickup

    I haven't received my refund yet. What should I do?

    • You will automatically get an email once your refund is credited to your Athlizur wallet. If you haven't received it yet, and it's been 15 days since reverse pickup, please write to us at care@athlizur.com with your return request ID and order Number

    In what cases can I get a replacement or return my product?

    Replacements will only be provided in the following cases:

    1. Manufacturing Defects
    2. Wrong colour/product/size has been sent to you as per the order
    3. The product does not fit you and you need another size
    4. Quality issues in print or material (after QC of the returned product)

    Please note that slight variation in colour of print/material in comparison to product images occurs due to factors such as the lighting for taking photographs, the colours of your monitor and eye perception of different colours. Requests for colour perceived against colour received will not be entertained.


    Are all types of products eligible for return/replacement?
    • All products excluding products bought during sale or on discount are eligible for exchanges. Products bought using discount code or on sale are only eligible for a return
    I bought my products at a discount/sale. Can I exchange or return them?
    • Sales and Discounts are promotional events. Products bought using a discount code or during a Sale can only be returned. They are not exchanged under any condition whatsoever. Once your refund is issued, you can then use that to place a new order
    I bought my products using a Gift voucher/Store credits. Can I exchange or return them?
    • As vouchers and credits are issued only against returned products or in competitions, products bought using the credits and vouchers can not be exchanged. If you have paid for your order in part or full using credits, it is not eligible for an exchange or return under any circumstances. However, products bought using discount codes (not store credits) can be redeemed to get store credits. 
    Why was my Return Request rejected when the products reached the Athlizur Warehouse?
    • Return requests can be rejected on inspection of the goods returned in the following cases
      • The returned products were found damaged/modified/tampered on arrival
      • The Tags attached to the returned products had been removed or were missing
      • The returned products were washed by the buyer
      • The returned products were found to have been used by the buyer (Please note that if your Returned products smell of perfume or sweat, they are termed to have been used apart from any other usage conditions)
      • The products were soiled or dirty
      • The products received by us did not match the products for which return had been applied
    • The decision taken by The Athlizur Inspection team in such cases is final and can not be challenged.
    My return request was rejected after Inspection. What should I do?
    • If your return request has been rejected, you will have to pay a reshipping charge of Rs. 100 per product that you had returned. For example, if you returned 3 products, the reshipping charge for the same will be Rs. 300
    • To get your products shipped back to you, you can email us at support@athlizur.com and we will share a payment link for the same. The payment for the same has to be done within 48 hours before the link expires. Reissue of a new payment link will not be done under any circumstances
    • If you do not contact us regarding the reshipping or the payment of the reshipping charges within 15 days of your Return Rejection, your clothes will be donated to charity and Athlizur or any of it's team members will not be liable to send you a replacement or refund of any form
    I bought a product I liked but wish to change to a different product. Can I do that?
    • We will issue you credits once your return order reaches us. You can use those credits to order any product of your choice from the entire collection on the website.

        I want a refund in my bank account/credit card instead of the Athlizur Account, what will happen in that case?

        • Refunds are only made to the Athlizur Wallet and you can use the same for future purchases. However, in case of issues where we fail to deliver the product under any circumstances such as non serviceable pin code, unavailability of the product ordered or whatever the case may be, the refund is initiated back to your mode of payment.

        I have already used the product but don't wish to keep it and want to return it. What should I do?

        • We like any other business do not accept returns or offer replacements for products that have been used, washed or tampered with. 

        How many times can I avail the replacement or exchange policy?

        • We entertain requests for exchange or return only once per order. For orders bought using Store Credits or Gift Coupons in full or part, no exchange requests or return requests are entertained.
        • If however, you still want to return the exchanged product for any reason, there will be a deduction of Rs. 150 per product and the balance amount will be added to your Athlizur account in the form of Credits.

        Do the Athlizur Credits/Store Credits have a date of validity?

        • Credits issued against returned products have lifetime validity. However, other forms of credits such as cashbacks, promos have a set date of validity

        How do I cancel my order or modify my order?

        • Any order placed with us can only be cancelled or modified within 2 hours of placing the order. To make a request for cancellation or modification please email us at the address given below with the order details. However, if our records state that the order or a part of it have already been shipped, the order can not be cancelled. 

        Note : All original packing and tags should be intact with the product to be eligible for exchange or returns under all circumstances. If any of the tags have been removed, your exchange/return request will be auto rejected without further inspection and you will have to pay Rs. 100 per product as reshipping charges to get the products delivered back to you.

        Contact Details: Athlizur India Private Limited, 423 - Adarsh Nagar, Jaipur - 302004.

        Email: care@athlizur.com

        Whatsapp: +919001809333 / +919829687987 (Monday to Saturday - 12 Noon to 7:00 PM)

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