Frequently Asked Questions

Please read our FAQs before sending us a message.
How do I know if my order was placed successfully?
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID. Please check and write to us on [email protected] in case of any discrepancy.
  • You’ll receive another email & SMS once your order is shipped out. 
How do I check the status of my order?

After logging in to your Athlizur account, go to “ORDERS” section and select the order you want to check.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

I want to place an order as a gift for someone. Is it possible?

We do not offer gift wrapping as an option at the moment. However, please reach out to us at [email protected] with your requirement and we will try our best to make it happen for you.

How do I cancel the order, I have placed?

Orders once placed are not eligible for cancellation. In case of any modifications, please write to us on s[email protected] with your Order id.

How secure is shopping on Athlizur.com ? Is my data protected?
  • Shopping on Athlizur.com is completely safe. We take security of our clients data very seriously and thus use 128-bit SSL encryption.
  • We also take data privacy laws very seriously and all user data is governed by our privacy policy listed here.
Do I receive an invoice for my order?

You will receive the invoice for your order on the email id used to place the order once it is marked completed and the return period for the same is over.

Do you take bulk orders/ customize products?

Absolutely !!

You can email us with your order and design details at [email protected]

You can check out our Bulk/ Custom Orders page for more details.

Which payment methods are accepted on Athlizur.com ?
  • We accept following forms of online payments methods : Credit Cards, Debit Cards, Net Banking, UPI and Major e-Wallets. We do not accept international credit cards at the moment.
  • For selected products and selected Pincodes, we also offer Cash on Delivery as payment method with a flat fee of ₹100.
Is there any additional charge for COD orders?
  • Yes, we charge a flat fee of ₹100 for COD orders.
Why can’t I see the COD option?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

What should I do if my payment fails?

In case there is a failure in payment, please retry keeping the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at [email protected]
How do I use my Athlizur Wallet ?

You can use your Athlizur Wallet to purchase any non-discounted product on Athlizur.com just like normal money.

You can check the full usage policy here.

How long will delivery take?
  • It Normally takes 6-7 working days to deliver the T-shirt orders to the Metros. While it can take upto 10-12 working days to deliver the order to remote locations or locations with no air transport.
Can I modify the shipping address of my order before it has been shipped?

You can write to us within 24 hours of placing the order for a change in address on [email protected] with your order details. However, please note that we will not be able to change the delivery address once the order is shipped.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.

What are the delivery charges for orders from the Online Shop?

We offer Free Shipping for all Prepaid orders.

How do i track my order?
  • When your package is shipped from our facility, we send you the tracking code on your mobile number. Please check that for any updates after 4 hours of receiving the code. If the tracking link is not working or if it fails to update even after 48 hours, please contact us immediately at [email protected] with your order number so that we can fix the tracking error.
  • You can track your order on the tracking link sent to your phone via SMS or you can login into your account on Athlizur and check it. We also send the tracking details on mail as soon as the order is shipped.
  • If you have your order id and the email address used to place the order, you can track the order here.
What should i do if my order is undelivered?
  • For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund in your Athlizur Wallet within 48 hours.
  • Any dispute regarding non delivery is to be raised within 3 days of the delivery as shown in the tracking details. In any such scenario, we ask the shipping company to share a Proof of Delivery and that is considered as final. Delivery disputes raised after 3 days of the delivery date shown in tracking will not be entertained.
What is your Return Policy?

We Provide 7-day easy returns and you can have a look at our detailed return and exchange policy here.

How do I initiate a Returns request?

The best way to initiate a return request is by visiting your Orders page in the My Account section of website. After your order is delivered, you will have 7 days to file the return request.

  • Orders eligible for return will have a “Return” button in front of them.
  • After clicking the Return button, select the product you wish to return, select the quantity you want to refund, select the reason for refund and give a detailed description for return request.
  • Click on “Submit” button once and wait for the page to refresh. once your request is submitted, you will get a “return filed successfully” message.

Please note that once you have placed the return request, you should wait for at least 24 hours for our team to contact you or process your request.

 

I have created a return request, When will the product(s) be picked up?
  • Once request status changes from New to Reviewing, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. In the meantime, Please pack the products to be returned in the original packaging with all hangtags intact. Please Note that if the product reaches us without the original packaging or tags, the return request will be rejected.
  • After the product is picked up and it reaches our warehouse (which can take anywhere between 7-21 days) the return request status will change to “Processing”.
  • The complete amount will be refunded to you in your Athlizur Wallet within 48 hours of order status changing to ‘processing’.
  • If your area pincode is not serviceable for a reverse pickup, you’ll have to sent the product(s) yourself to us. You will receive an extra INR 100 with the order amount in lieu of the reverse shipment charges.
  • Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
Where should I self-ship the Returns?

In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

Athlizur

423, Adarsh Nagar,

Jaipur, Rajasthan – 302004

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete order amount + INR100 (in lieu of courier charges) will be refunded in your Athlizur Wallet, subjected to product(s) passing the quality checks.

I haven’t received my refund yet. What should I do?
  • You can check the status of your return request under ‘Return Centre’ option in My Account Page.
  • If the order Status is “Reviewing’, your products haven’t reached our warehouse yet.
  • Once the Product reaches our warehouse ( it can take anywhere between 7 to 21 days to reach us depending upon your location and shipping schedules), the return request status will change to ‘Processing’ and your Athlizur Wallet will be credited with the order amount within 48 hours.
  • We update our customers through emails during each stage of the return process. If our last email states that we have initiated the online refund procedure, kindly wait for 48 working hours for the process to complete. For any queries, mail us at [email protected]
I bought a product I liked but wish to change to a different product. Can I do that?

We will issue you refund in your Athlizur Wallet once your return order reaches us. You can use the amount in your Wallet to order any product of your choice from the entire collection on the website.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

I bought my products using a voucher/Athlizur Wallet Balance. Can I exchange or return them?

As vouchers and wallet balance is issued only against returned products or in competitions, products bought using the wallet balance and vouchers can not be exchanged. However, products bought using discount codes are eligible for returns.

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